Operations Coordinator

• Take ownership of workflows, clients & the moving parts behind the scenes
• Vibrant culture, supportive team & plenty of variety day to day
• Step into a role created by an internal promotion

Full Job Description
MJD Recruitment is partnering with a professional services business to recruit an Administrator / Operations Coordinator to provide operational and administrative support across teams. This is a varied role suited to someone who enjoys being at the centre of operations, coordinating workflows, supporting consultants and maintaining strong relationships with clients and stakeholders. With a strong focus on operational efficiency, the role will coordinate jobs from instruction through to completion, manage scheduling and logistics, maintain systems and reporting, and ensure client and service requirements are consistently met.

Key Responsibilities

• Coordinate new job instructions, allocation, scheduling and workload distribution
• Manage inspection scheduling, travel arrangements and associated logistics
• Manage client portals, reporting requirements, SLAs and KPIs
• Monitor consultant workflows and support efficient job progression
• Maintain accurate records across CRM, workflow and case management systems
• Prepare operational reports, KPI dashboards and performance data
• Support invoicing, billing and job financial administration
• Provide system support and guidance to consultants and operational staff
• Coordinate office supplies, equipment, PPE, uniforms, inventory and procurement
• Support document management, records and archive processes
• Contribute to operational improvements, best practice processes and national team collaboration

About You

• Previous experience in operational administration, coordination or business support
• Previous experience within the building or construction industry is highly regarded
• Strong organisational and time management skills with excellent attention to detail
• Confident communicator with strong stakeholder management skills
• Comfortable working across systems, reporting and operational data
• Strong Microsoft Excel experience*
• Proactive problem solver with a continuous improvement mindset
• Ability to manage competing priorities and work both independently and collaboratively

This is a great opportunity for an experienced administrator or operations coordinator to step into a varied role where you can have a real impact on operational efficiency, stakeholder experience and the smooth delivery of services across a growing national team.