Customer Service Officer

• Toowoomba, QLD, free parking
• Full-time, Permanent
• $71,400 incl super

Customer Service & Sales Support Officer
Toowoomba, QLD | Full-time, Permanent | $71,400 incl super

Love being the friendly voice that makes a customer's day easier? This one's for you.

Our client is a well-established, highly regarded name in the Australian building products industry - a business with serious brand strength, a quality product range, and a genuine focus on looking after both their customers and their people. They're now on the hunt for a switched-on Customer Service & Sales Support Officer to join their front line and keep things running smoothly.
If you take pride in getting the details right, enjoy variety in your day, and thrive on delivering a five-star experience every single time, keep reading!

The Role
Reporting into a supportive team, you'll be the first point of contact for customers across a wide product range — balancing service, sales support and accurate order management.

Day to day, you'll:

• Deliver an exceptional service experience to both internal and external customers
• Handle inbound calls and emails promptly, professionally and with a smile
• Process orders, credits, returns and pricing enquiries with pinpoint accuracy
• Assist customers with service requests, order management and scheduling deliveries/installations
• Liaise with internal and external stakeholders to keep communication clear and seamless
• Support the sales reps and act as a true front-line ambassador for the brand
• Keep product knowledge sharp and displays, work areas and reception looking their best
• Champion a safe workplace by following all WH&S procedures

About You

• A genuine passion for delivering exceptional customer service
• Excellent attention to detail — you work accurately and safely, even under pressure
• Strong written and verbal communication skills
• Confident across computer systems and software
• Self-motivated, organised and great at juggling competing priorities
• A natural team player who's equally comfortable working independently
• Flexibility to step in and support the wider team during busy or leave periods

The Benefits

• Join a stable, reputable business with a quality product range and a strong market reputation
• Supportive, down-to-earth team culture
• Varied, hands-on role with real ownership
• Full-time, Monday to Friday
• Excellent career development

How to Apply
If this sounds like your next move, don't wait — apply now with your current CV, or reach out to Genevieve Keane at MJD Recruitment for a confidential chat.