Customer Service Officer

Gold Coast Permanent / Full Time

Genevieve’s journey reflects passion, dedication, and a deep commitment to fostering long-term relationships. Growing up in Ireland, her sense of adventure took her to Spain for two years, where she worked in a bar and fully embraced the experience of living overseas. Afterward, she moved to Australia, where she has now been for over a decade. Her rich life experiences across various countries have shaped her recruitment approach, enabling her to connect with individuals from all walks of life and better understand their unique needs.After a rewarding journey through the insurance industry, Genevieve discovered her true passion at MJD Recruitment in 2015. There, she has been creating wonderful connections with clients and candidates alike. Now serving as a Director, Genevieve has gracefully advanced from Candidate Manager to Senior Consultant and beyond. She truly enjoys nurturing lasting partnerships, making sure that both businesses and job seekers reach their goals together. Genevieve is wholeheartedly dedicated to grasping the visions of entrepreneurs and business owners, and she beautifully brings those visions to life when engaging with candidates. By sharing the enthusiasm and energy that business owners have for their ventures, she expertly connects the right talent with the right opportunities, helping businesses flourish and succeed.Genevieve prides herself on crafting bespoke recruitment solutions that ensure the right fit and long-term success for her clients. She believes in truly understanding each business’s culture and goals, then tailoring recruitment strategies that align with those objectives.When she’s not busy recruiting, Genevieve loves diving into her latest renovation project, exploring new and exciting places around the globe with her partner Mathew, visiting family and friends in Ireland, or savouring beautiful moments with friends who have become like family—watching the sunrise, sipping coffee, and feeling grateful to be so close to the breathtaking beaches of the Gold Coast.

Recruiter :
Genevieve Keane

Genevieve Keane
  • Unlock opportunities with promotions, learning programs, and education support.
  • Enjoy BBQs, celebrations, and a fun, social workplace.
  • Free physio, wellness programs, and support for you and your family.
We’re looking for a passionate and confident front-of-house and customer experience coordinator for one of our valued clients in Ormeau, Queensland. Reporting to the Customer Service Supervisor, you will assist customers with a variety of service and sales inquiries related to our extensive range of building products, ensuring an exceptional customer service experience.  
 
Your responsibilities will include providing high-quality service to both internal and external customers, promptly and courteously handling a high volume of inbound calls and emails, and contributing to the growth of the business as a front-line representative. You’ll maintain a thorough understanding of products and services, support sales representatives, and manage data entry for orders, credits, returns, and stock inquiries, all while ensuring a tidy and presentable work environment.
  
Knowledge of the building industry or building products is preferred, as is experience in administration and reception roles. Proficiency in Microsoft Office, strong time management, organisational skills, and keen attention to detail are essential for excelling in this role. We encourage you to apply if you are passionate about delivering outstanding customer service and can effectively prioritise multiple tasks! Join our client and become part of a company that values inclusivity, offers employee benefits, and provides opportunities for growth and recognition.

Please apply through the job platform links and for any further questions please reach out to Genevieve Keane, Director - MJD Recruitment. 

Referral reward:

Admin / Secretarial / Office Support > Admin / Secretarial / Office Support Receptionist

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